Contact & FAQS
Please be patient. You will receive a shipping confirmation email once your order has been sent. Take note of the shipment date if your item is a pre-order.
International (non-UK) orders - please allow at least 6 weeks before emailing us!
Once dispatched, how long do orders take to arrive?
Orders are sent Royal Mail Second Class as standard and usually take 2-3 days to arrive. First Class Tracked & Signed options are available.
Orders to Europe / USA / Canada / Australia are sent via Royal Mail International Standard and usually take around 1-2 weeks to arrive after dispatch. It is not unusual for them to take 3 weeks or even a month if the mail is particularly slow. Unfortunately this is out of our control. Tracked & Signed options are available.
If packages are sent untracked we are unable to take any responsibility for lost parcels.